1. SHIPPING AND DELIVERY OPTIONS
Continental US - Free
Hawaii, Alaska, Puerto Rico - Additional $10 for shipping
2. PROCESSING TIME
Orders are processed within 1 business day excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. If there are questions about a delayed order, please contact us.
4. DAMAGED ORDERS
Although Wa-gokoro USA is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier, if your product has arrived defective or damaged, please contact us immediately so that we can assist you.
7. SHIPPING RESTRICTIONS
Orders cannot be shipped to P.O. Boxes
For questions about this shipping policy, please contact: email@example.com.